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Payment and Refund Policy

I. App Charge​

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Our app operates through Shopify's payment system, and we adhere to all applicable Shopify policies. For detailed information about app charges on your Shopify bill, please refer to this link.

App Charge Application​

  1. Plan Changes: Any change to your subscription plan (e.g., upgrading, downgrading, or applying a discount code) triggers an immediate new app charge. This may result in multiple charges, as Shopify issues a new bill for the updated billing cycle whenever a plan change occurs. Shopify handles plan changes as follows:
  • Upgrades: If you upgrade to a more expensive plan, the additional cost is prorated based on the price difference and the remaining days in your billing cycle.
  • Downgrades: If you downgrade to a less expensive plan, Shopify automatically issues an application credit based on the price difference and the remaining days in the billing cycle. This credit can be applied to future app purchases on Shopify.
  1. Annual Plans: For annual subscriptions, per Shopify's policy, changes to your subscription (e.g., downgrading to a lower-tier plan) are deferred until the current annual billing cycle is complete. Downgrades cannot be initiated mid-cycle.
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  • We are unable to offset any invoices, as doing so would require us to cover the application charges on your behalf, which is not permitted under our policy.
  • To avoid unwanted charges, please monitor your trial period and cancel your subscription promptly if you do not wish to continue with the plan.
  • We are not responsible for charges resulting from oversight, such as failing to cancel a subscription before the trial period ends.

II. Refund​

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Our app does not offer a standard refund policy, and per Shopify’s policy, we reserve the right to refuse refunds. We strongly recommend carefully reviewing your subscription details before approving any charges.

Refund Process​

  • Refunds may be considered on a case-by-case basis. Exceptions may be made if we determine that an issue originated from our side and cannot be resolved.
  • Refunds can only be issued after Shopify has processed your payment and transferred the funds to us.

This policy is subject to change at any time without prior notice.

We appreciate your understanding and encourage you to contact us via live-chat channel with any questions about this policy.